Please see listed below our most Frequently Asked Questions

Should you not find the answer you require, please contact us via our Froud Contact page 

Q - Why is pest control important?
A - A pest infestation, whether in a residential or commercial setting should be taken very seriously and dealt with swiftly. Far from being just an annoyance, it can be damaging to your health, wellbeing and property. Nuisance birds, rodents and insects carry a worrying array of diseases, and the detritus they leave behind encourages decay and parasites. Pests also cause extensive damage to buildings and gardens, and some species, such as seagulls, can even pose a physical threat

In a commercial setting, an infestation can be a very serious health and safety issue and can have a devastating effect on business. This is especially the case where food is handled and stored, such as in restaurants, hotels and warehouses. Roaming insects, vermin and bird droppings can cause food contamination and enter the water supply. At the very least, this can result in a permanent blow to reputation, and in the worst-case scenario can lead to closure and legal action

Q - What pest control products do you use
A - We use as few chemicals as possible and do our best to prevent infestations occurring in the first place. Most importantly, our staff will never over-treat or carry out a treatment unless it is absolutely necessary

Q - Why do I need preventative pest control
A - Pest infestation can occur unexpectedly. With preventative treatment your business will be better equipped to cope with pest infestation, if and when it happens, by preventing pests from becoming established. With a risk of closure and heavy fines if you have a pest problem in a catering establishment, a pest prevention contract is a very worthwhile investment
 

Q - What areas do you cover
A - We cover south Oxfordshire, Berkshire and Buckinghamshire 

Q - How long does pest control take 
A - It depends case-by-case. Certain pests take longer to deal with than others, and certain homes are larger and more complicated to service than others. Some treatments may only take 30 minutes while others may take up to 8 hours depending on the severity and type of treatment that is needed
 

Q - How long does it take to catch a pest like a rat or mole?
A - Unfortunately, any kind of trapping varies in time length, this is because you are dealing with a wild animal 

Q - Every year we get rats in our loft, we get them treated but they keep coming back. Is there anything you could suggest
A - The first thing to do is look for any proofing issues that might allow rats into your house. Such as gaps around pipes, holes that have not been filled, broken airbricks, climbing plants etc. If you are attached to other houses, the rats could be travelling in from there. Also, the regularity of infestation could suggest a drainage fault, where rats can gain access to your house via a breach from within the drainage system. If we were to call, we would carry out a full property survey to determine the cause

Most pests seek food and shelter in your home. They are not attracted by dirtiness but by food and water supplies. Some insects and rodents can fit through the tiniest holes and cracks. This can happen even if you have the cleanest property

Q - Where Do Wasps Go in The Winter?
A - In the UK only the queen hibernates during the winter, the rest of the colony will die off and a new one will be established when the queen emerges

Q - Where Do Wasps Build Their Nests?
A - This much depends on the species of wasp, however, the most common places a wasp nest can be found include; Trees, facias, eaves, sheds, lofts, and in the ground. Some wasps will even build their nest in a compost heap!

Q - Do wasps re-use an old nest?
A - No, every queen wasp builds a new nest from scratch

She may choose to use the same site used by a previous queen if she feels this is an ideal location, however she will always build a new nest of her own
 

Q - Can I treat a wasp nest myself?
A - We would always recommend seeking professional help when treating wasp nests due to the risk of being stung

Q - Can wasps be dangerous?
A - Yes, wasp stings can cause anaphylactic shock and in some cases this reaction can be fatal

Q - I can hear scratching in my loft what is it?
A - Common sources include rats, mice and squirrels. We would need to go in the loft to see what evidence is in there. We would also spend some time asking you about the noises you’ve heard, for example, what time of the day and whether you’ve noticed any other signs of pests such as droppings, gnaw marks and smells. 

Q - Is your pest control work pet and child safe?
A - We use the latest and most effective methods of pest control, the vast majority of which are pet and child friendly. However, there are some instances where children and animals may be required to be kept away from the active treatment areas, as the pest control methods used may involve some potentially harmful chemicals. Our technicians are trained to advice and bring the highest level of safety to our customers, and you can feel reassured that you and your family will be in safe, professional hands

Q - Do you have Public Liability Insurance?
A - Yes. We have cover up to £5 million

Q - The Pests I* have are not listed on your website 
A - If the pest you are concerned about isn’t listed on our Website, then please give us a call and we will try our best to accommodate your needs

Q - I am a tenant but my landlord is going to pay?
A - We operate a strict “Whoever instructs us pays us” policy.  Therefore, if your landlord is going to pay, they must contact and instruct us directly

Q - What should I do about a swarm of bees?
A - In the case of a bee swarm the most appropriate method of control is the safe removal of the swarm to a hive by an experienced beekeeper. We do not provide this service, but the British Bee Keepers Association website has lots of useful information and a local bee keeper finder tool

Q -What equipment does your company use?
A - For your safety, we use only products provided and approved by official UK pest control suppliers

Q -Can you help with Badgers?
A - Under the Protection of Badgers Act 1992 it is illegal to harm, kill, or interfere with badgers or their setts, and failure to comply with the legislation can lead to six months imprisonment or a large fine